FREE DELIVERY ON ALL PRODUCTS ACROSS EUROPE* (INCLUDING CH, UK & NO)
*does not apply to exhibition stand orders
Complaints
If the product you purchased from our store arrived damaged, incomplete, or otherwise non-compliant with the contract, you can file a complaint regarding it. Here, you’ll find all the necessary instructions on how to do it.
The complaint procedure in our store is very simple and consists of the following steps:
CHECK THE AVAILABLE SUPPORT MATERIALS
We encourage you to read the information above – many customers find a quick solution to their issue there.
If the problem still persists, please submit a request – we’re here to help.
SUBMIT A COMPLAINT
All complaints regarding our products must be submitted using the form below.
WAIT FOR A RESPONSE
We will respond to your complaint within 14 days of receiving it via email.
If the complaint is incomplete, we may ask you to provide additional information.
COMPLAINT RESOLUTION
If your complaint is accepted, we will immediately begin fulfilling your request.
The seller may change your request – from repair to replacement or vice versa – if the original option is impossible to carry out or would incur excessive costs.