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FREE DELIVERY ON ALL PRODUCTS ACROSS EUROPE* (INCLUDING CH, UK & NO)

  • *does not apply to exhibition stand orders

Warranty terms

WARRANTY TERMS AND CONDITIONS Adsystem Sp. z o.o.


1. Guarantor

Adsystem Sp. z o.o., ul. Atramentowa 11, 55-040 Bielany Wrocławskie, NIP: 8942678597, REGON: 932660597, KRS: 0000229449

Contact: sales@adsystem.pl  | tel. +48 672 672 000

2. Subject of the warranty

The warranty covers products offered by the Guarantor, including exhibition systems, advertising lightboxes, aluminum structures, and other advertising products, in accordance with their technical specifications.

3. Warranty period.

Warranty period 5 years

Product categories

  • mFrame frames (profiles and connectors)

  • VARIO structures (aluminum tubing)

Warranty period 2 years

Product categories

  • Multiframe exhibition structures

  • LMD/LMSM/LMS/DTF/STFL/CTF (excluding electrical components)

  • adFloor frame

  • Illuminated and non-illuminated lightboxes (excluding the above)

  • Illuminated and non-illuminated advertising counters (excluding outdoor)

  • adStand Premium roll-ups

  • adTent Air Premium tents

  • adTent Express Pro tents

  • Premium/Prestige advertising stands

Warranty period 12 months

Product categories

  • Multimedia advertising

  • Electrical accessories (e.g. pumps, power supplies, cables, bulbs)

  • Complementary accessories (e.g. rotator, flag plate, weights)

  • adStand roll-ups (basic version)

  • Bags

  • Outdoor products (excluding Premium/Pro)

  • Outdoor counters

  • Prints (all types)

  • LED lighting

  • Advertising stands

  • Advertising poufs and seating

  • Quick Arch advertising arch

  • MDF products (countertops and shelves for counters, adFloor panels)

  • Foldable


Additional notes: In the case of components from different categories within a single order, each part is covered by the warranty in accordance with its category.


4. Scope of the warranty

The warranty covers:

  • material defects,

  • defects resulting from causes inherent in the product at the time of its delivery,

  • quantity defects (order completeness) and defects related to non-compliance of the goods with the order – in accordance with the principles set out in section 5 below


Under the warranty, the Guarantor undertakes, at its own discretion, to:

  • remove the defect (repair),

  • replace the product with one free from defects,

  • refund an appropriate part of the price in the form of a correction,

  • provide another form of performance in accordance with the individual decision of the Guarantor.


5. Obligations upon receipt and reporting quantity defects and non-compliance with the order

  1. In order to exercise warranty rights, the Client is obliged to immediately inspect the goods upon receipt with regard to:
     a) damage incurred during transport (in the event such damage is found, a damage report must be prepared and signed in the presence of the carrier),
     b) completeness of the order,
     c) compliance of the goods with the order (quantity, dimensions, graphics).

  2. Reports of the above defects must be submitted no later than within 5 days from the date of receipt of the goods.

  3. Any other defects covered by the warranty that appear during its validity period must be reported immediately after their discovery.

  4. After identifying a defect, the Client is obliged to refrain from further use of the product until the complaint procedure has been completed, unless prior written consent of the Seller to continue using the product has been obtained, provided that such use does not exacerbate the existing defect or cause additional damage. Use of the product without such consent may result in rejection of the complaint.


6. Complaint procedure

  1.  The complaint must be submitted exclusively via the form available in the “Complaints” section on the website: [link]. In the event of temporary unavailability of the form (e.g. technical issues on the website), the complaint may exceptionally be submitted by e-mail to: [e-mail address].

  2. Each complaint must include:

  • Buyer’s details (company/name and surname, contact person, phone number),

  • invoice or contract number,

  • a detailed description of the defect together with information on when it was noticed,

  • photographic documentation clearly showing the problem,

  • an attachment confirming the conclusion of the contract, i.e. the invoice.

  1. In the case of products consisting of multiple components, the Client is obliged to indicate in the complaint description the specific element or module affected by the defect.

  2. When submitting complaints for more than one product, a separate complaint form must be completed for each reported product.

7. Complaint processing time

  1. The Guarantor will respond to the complaint within up to 14 business days from the date of receipt of a complete complaint submission.

  2. The Guarantor reserves the right to consider the complaint solely on the basis of photographic documentation, without the need to return the product. The decision in this matter rests with the Guarantor.

  3. If it is necessary to obtain additional information or to send the complained product for assessment, this period may be extended, of which the Client will be informed.

  4. The response to the complaint will be sent to the e-mail address provided in the complaint submission.

  5. During the complaint process, the Client is not entitled to a replacement product.


8.  Warranty exclusions

The warranty does not cover:

  1. defects resulting from improper assembly, installation, or use inconsistent with the intended purpose or the Guarantor’s recommendations.

  2. mechanical damage caused by the Client, e.g. as a result of falling, impact, overloading, improper transport, or packaging,

  3. damage resulting from unauthorized repairs, modifications, or interference with the product by third parties without the Guarantor’s consent,

  4. damage resulting from external forces such as: fire, flood, storm, strong wind, hail, flooding, exposure to high or low temperatures, power surges, other random events, or natural disasters.

  5. defects caused by improper handling of electrical or electronic components, in particular:

    1. use of non-original chargers, power supplies, or cables,

    2. improper charging, storage, exposure to moisture, or overheating.

  6. damage incurred as a result of transport organized by the Client or improper packaging of returned goods,

  7. defects resulting from natural wear and tear of materials or normal use,

  8. color differences between the artwork file and the print resulting from printing technology and differences in color representation on screens,

  9. defects resulting from improper storage of prints contrary to the regulations and recommendations.

  10.  print defects resulting from improper preparation of graphic files by the Client, in particular those inconsistent with the technical guidelines available with the product.

  11.  products compliant with the order and technical specifications, also in cases where the Client:

    1. placed an incorrect order (e.g. selected an inappropriate product, failed to inform about the intended use, or provided incorrect dimensions),

    2. failed to inspect the goods immediately upon receipt in accordance with section 5, which made possible correction or re-production before the event impossible.

  12.  complaints submitted after the expiry of the warranty period or the deadlines specified in section 5 of these terms.

  13.  incomplete submissions, i.e. without the required documents (e.g. proof of purchase, photographic documentation) or without providing the data necessary to verify the submission.

  14.  the warranty does not cover products purchased from external entities on an individual client order, in particular devices such as televisions, coffee machines, and other electronic equipment and household appliances.

  15.  it also does not cover Rental products, including equipment elements, structures, and furniture made temporarily available to clients, e.g. for events, shows, or exhibitions.

Additional notes: The scope of warranty exclusions is also specified in the Sales Regulations, which constitute an integral part of the contract concluded with the Client.


9. Additional information

  1. We inform you that the packing process of all shipments is carried out under constant video surveillance. Any reports regarding shortages will be examined on the basis of recorded footage.

  2. Adsystem is not responsible for products sent to its premises that are not the subject of a complaint.

10. Transport rules in the complaint process

  1. If the goods must be returned to the adsystem headquarters, the cost of one-way transport is borne by adsystem.

  2. Collection of the complained goods is carried out exclusively from the Client’s registered office of adsystem, regardless of the location where the product is currently situated (e.g. at the end customer’s premises domestically or abroad). Prior to collection, the Client is obliged to deliver the goods to their own premises. adsystem does not collect shipments from third parties who are not direct Clients of adsystem.

  3. adsystem organizes standard shipments only.

  4. In the event the complaint is accepted, the product will be returned to the Client at adsystem’s expense as a standard shipment.

  5. If the Client decides to return the goods independently, adsystem does not reimburse the transport costs incurred and bears no responsibility for the actions of the carrier selected by the Client or third parties.

  6. If the complaint is rejected, the cost of returning the goods is borne by the Client. The Client may organize transport independently or commission adsystem to do so – in which case the shipment cost will be added to the invoice or settled on the basis of a separate invoice. These costs depend on the weight and dimensions of the shipment.

  7. In the event of rejection of the complaint, the Client is obliged to pay the transport costs within 5 calendar days from the date of invoice issuance by adsystem. Shipment of the goods takes place after the payment has been credited or after confirmation of the completed transfer has been sent. Failure to make payment within the specified period results in suspension of shipment and charging of storage costs in the amount of PLN 70 net per day. Storage of the goods takes place at the Client’s cost and risk.

11. Limitation of liability

  1. In B2B relations (sales to other entrepreneurs), the Guarantor excludes liability under statutory warranty pursuant to Article 558 § 1 of the Civil Code.

12. Conformity of goods with the contract

  1. For Clients who are consumers and entrepreneurs with consumer rights (within the meaning of the Act of 30 May 2014 on Consumer Rights), regardless of the granted warranty, the provisions concerning non-conformity of goods with the contract shall apply.

  2. The rights arising therefrom are vested in the consumer independently of this warranty and may not be limited or excluded. The warranty constitutes an additional, voluntary performance of the Guarantor.

13. Final provisions

  1.  In matters not regulated by these terms and conditions, the provisions of the relevant legal acts in force in the territory of the Republic of Poland shall apply.

  2. In the case of Clients outside the territory of the Republic of Poland, all sales contracts and related documents concluded with adsystem sp. z o.o. are governed by Polish law. The Parties agree that the law applicable to the contract shall be Polish law. However, the choice of Polish law made in the preceding sentence does not deprive the Consumer of the protection arising from provisions of foreign law which cannot be excluded by contract and which would apply in the absence of the choice of Polish law made in the preceding sentence.